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PLRefund Policy, 14-Day Money-Back and Pro-Rated Refunds
Workexe offers a 14-day no-questions-asked refund on new paid subscriptions and pro-rated refunds for billing errors or downtime credits per our SLA. Submit requests in under 2 minutes.
February 12, 20252 min read
Refund Policy, 14-Day Money-Back and Pro-Rated Refunds
When you qualify for a refund
Three clear scenarios. Most refund requests fall under one of these.
- 14-day money-back, new paid subscriptions only (not upgrades or renewals)
- Billing error, charged twice, wrong plan billed, currency mismatch
- SLA downtime credit, when monthly uptime drops below 99.9%
- Cancellation within 24h of auto-renewal, pro-rated full refund
What's not refundable
Stay clear of these to avoid disappointment.
- Annual plans after day 14 (downgrade or cancel for period-end stop instead)
- Add-on credits (extra keywords, extra exports) once consumed
- Enterprise contracts with signed multi-year terms
- Workspaces with confirmed Terms of Service violations
How to request a refund
Self-serve from Billing > Invoices, or email billing@workexe.app. Average decision time: 1 business day.
- Click 'Request Refund' on the invoice line
- Pick a reason (auto-suggested categories)
- Optional, attach screenshot or context
- Refunded to the original payment method in 5 to 10 business days
SLA downtime credit
Workexe targets 99.9% monthly uptime. If we miss it, you get an automatic credit on your next invoice, no request needed.
- 99.0 to 99.9%, 10% credit
- 95.0 to 99.0%, 25% credit
- Below 95.0%, 50% credit
- Credit applies automatically, visible in Billing > Invoices
refund policy, 14-day money-back and pro-rated refunds improvement loop
- 1Baseline
Record 90-day traffic, rankings and audit score.
- 2Pick Wins
Prioritize high-impact, low-effort items first.
- 3Ship
Deploy changes with timeline annotations.
- 4Measure
Compare 14-day before/after windows.